Privacy Policy


How we will use your information

Please read the following section carefully, as it explains what personal information We collect about You and how We use this information.

This Privacy Statement explains how We process your information and Your rights under both DPA and GDPR. Debt Support Service Limited will use Your information only to contact You to discuss the provision of debt solutions and related services. We will treat all Your Personal Information as defined by the Data Protection Act and General Data Protection Regulation as confidential (although We reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and We will fully comply with all applicable UK data protection and consumer legislation.

Where You provide the name(s) or other personal information about family/household members You confirm that You have their consent to do so for the purposes set out in Our Privacy Policy. Any information We collect and hold is used to help Us improve the quality of Our service, including electronic call recordings and messages between You and Us.

We confirm that any Personal Information which We collect about You, from which We can identify You, is held in accordance with the requirements of the DPA and GDPR. We use Your information only for the following purposes:

  • Provision of debt management services, including debt counselling and debt adjustment
  • Debt administration
  • Accounts and records

When We contact You and collect Personal Information from You, You will be given the option to receive information from Debt Support Service Limited by post, e-mail, SMS or telephone. You may select all options or indicate your preference.

We will not release Your Personal Information or that of any family/household members to any company outside of Debt Support Service Limited for mailing or marketing purposes without Your or their consent. You can contact Us at any time by writing to the Data Protection Manager, Debt Support Service Ltd, 11A Christie Way, Manchester M21 7QY for any information You require removing and also if You would like copies of any or all personal information We hold about You.

You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide Your Personal Information and/or User Information, We may be legally required to do so.

Use of Cookies

Cookies are used on this site to save your preference for viewing pages as ‘text only’ or with images. No personal information is stored.

Aggregate Visitor Information

Our web servers collect certain information about all visitors to this site, including:

  • IP Address
  • Host names
  • Domain names
  • Time and date information is requested
  • Browser version and platform when information is requested
  • A record of which pages have been requested

We use this information to produce aggregate visitor statistics in relation to which pages are being accessed. We may also use it to monitor usage patterns on this website in order to improve navigation and design features to help you get information more easily. These statistics do not include information that can be used to identify any individual.

Your rights under Data Protection Law

We operate under the Data Protection Act (‘DPA’) as replaced by the European General Data Protection Regulation (‘GDPR’) from 25 May 2018.

The DPA and GDPR apply to ‘personal data’ we process and the data protection principles set out the main responsibilities We are responsible for.

We must ensure that personal data shall be:

a) processed lawfully, fairly and in a transparent manner;
b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
d) accurate and where necessary kept up to date;
e) kept for no longer than is necessary for the purposes for which the personal data are processed. We only retain personal data for the purposes for which it was collected and for a reasonable period thereafter where there is a legitimate business need or legal obligation to do so.
f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

We ensure lawful processing of personal data where there is a contractual obligation to do so in providing appropriate products and services; or where we are under legal obligation.

Updating Your Personal Information

You have the right to access and correct your personal information and privacy preferences. Should you wish to do this, please confirm in writing to the following address:

The Data Controller
Debt Support Service Ltd
11A Christie Way,
M21 7QY

Tel: 0161 375 3328

When you contact us, please include your name, address, telephone number and e-mail address.

Please note that we are not responsible for the content or privacy practices of any other website to which this website may link.