Change in circumstances
What should you do if your circumstances change?
At Debt Support Service, we know that life doesn’t always go to plan, and your financial situation may change unexpectedly. Whether it’s a change in income, an increase in expenses, or a shift in your household circumstances, it’s important to let us know so we can ensure your Debt Management Plan (DMP) remains suitable for you.
Why is notifying us of a change in circumstances important?
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Keeps your plan on track: We’ll review your financial situation to confirm your DMP continues to be the right solution for you.
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Adapts to your needs: Whether your income has increased, decreased, or your expenses have changed, we’ll adjust your payments to make sure they remain fair and affordable.
How to notify us of a change in your circumstances
We’ve made the process simple and flexible, with options to suit your preferences. Whether you’d like to handle everything over the phone or start online, our advisers are ready to guide you through the process and ensure your plan reflects your current needs. You can update your information in a way that suits you:
Option 1: Speak to us directly
Call us to discuss your change in circumstances with one of our friendly advisers. We’ll complete the review over the phone and make any necessary adjustments to your plan or request a call back here.
Option 2: Submit your updated income and expenses online:
Use these links to:
Once submitted, we’ll schedule a short call to confirm your details, adjust your plan if needed, and provide an updated product suitability letter for your records.