What is considered ‘problem debt’?

Problem debt usually refers to a situation where your repayments are unmanageable, missed payments are mounting, or you’re relying on further credit to cover essentials like food, rent, or bills.

What should I do if I can’t keep up with my payments?

You should seek help as soon as possible. Ignoring debt can make the situation worse. There are various solutions available that can help make your payments more affordable.

Will getting debt advice affect my credit file?

Getting advice won’t affect your credit file, but if you enter a debt solution, this may be recorded and could impact your credit score.

Is there a charge for getting debt advice?

We do not charge for providing tailored, regulated debt advice. There’s no obligation to proceed with any solution we recommend.

Is there a charge for entering into a debt solution?

Debt solutions available in the UK are subject to suitability and criteria. Fees may apply and your credit rating is likely to be affected. To find out more about the risks and benefits of each solution click here. For information regarding fees for our debt management plan see our terms of business here.

What information will I need to provide?

To assess your options, we’ll need details about your income, expenses, debts, and any assets. This helps ensure the advice you receive is fully tailored to your situation.

What debt solutions are available to me?

The options available to you will depend on where you live in the UK.

Debt Management Plans (DMPs) are available across the UK and may be suitable no matter where you live.

If you’re in England, Wales, or Northern Ireland, other options may include an Individual Voluntary Arrangement (IVA), Debt Relief Order (DRO), or bankruptcy.

If you live in Scotland, you might also be eligible for a Debt Arrangement Scheme (DAS), Protected Trust Deed, or Sequestration, including the Minimal Asset Process.

We’ll assess your circumstances and explain each suitable option clearly and fairly, so you can make an informed choice.

Will I lose my home or car if I get debt help?

That depends on the solution chosen and your individual situation. In most cases, especially with informal solutions like DMPs, you won’t be asked to sell your home or car. We’ll always explain any risks clearly.

How long will a debt solution last?

This varies depending on the amount you owe, your income, and the solution. For example, DMPs are flexible and last until your debts are repaid, while IVAs usually last five years.

Will my employer find out?

Debt advice and most solutions are confidential. In general, your employer will not be informed unless you work in certain regulated roles or enter formal insolvency.

Can I get help if I’m on benefits or a low income?

Yes. There are solutions specifically designed for people on low incomes, such as Debt Relief Orders. We’ll look at all suitable options for your situation.

What if I have mental health or other vulnerabilities?

Let us know – we are trained to offer extra support and can adapt the way we help you. You can also authorise someone else to speak on your behalf if needed.

What is a Debt Management Plan (DMP)?

A DMP is an informal arrangement where you make affordable monthly payments to your creditors through a third party. Interest and charges may be frozen, but this depends on creditor cooperation.

Can I include all of my debts?

Most unsecured debts can be included, such as credit cards, loans, overdrafts, and catalogue debts. Priority debts like rent, mortgage, and council tax will be handled differently and need special attention.

What if I have joint debts?

With joint debts, both parties are each responsible for the full amount. For example, if one person enters an IVA or bankruptcy, the creditor may pursue the other for the entire balance.

Will creditors agree to reduced payments?

In most cases, yes. Creditors are usually open to reduced offers where we can show the offer is fair and affordable. We have good working relationships with many high street lenders.

Will my creditors still contact me?

In many cases, contact from creditors will reduce once you’re on a solution like a DMP or IVA. However, some creditors may still write to you, especially early on. We’ll support you throughout.

Will I get a default notices?

Creditors may issue a default notice if you miss contractual payments. However, if you’re already behind, your credit may already be affected. Joining a debt solution helps you regain control with regular payments.

Can I change or stop my plan later?

Yes, a debt management plan is flexible. If your circumstances change, we’ll review your situation and help you make adjustments or explore alternative options.

What support do you offer once I’m on a plan?

We provide ongoing support throughout your journey, including annual reviews, creditor updates, and customer service by phone, email, and online chat.

Do I sign a contract with Debt Support Service?

Theres no contract. You sign a debt management agreement; however, you are not tied in, and you never owe us anything directly. You’re free to stop at any time, we just ask for notice so we can inform your creditors.

Will I need to open a new bank account?

Only if you owe money to your current bank and cannot afford to repay them. In that case, your bank may freeze your account or take money from it without notice, so switching is a protective step.

Where can I open a new account?

We can’t make specific recommendations however do a quick online search for basic bank accounts, there’s plenty of options.

How can I make payments to you?

  • Continuous payment authority
  • Direct debit
  • Standing order
  • Debit card
  • Bank giro credit